Customer Service Policy for The Travelling Mac
Last updated: 30/9/2025

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At The Travelling Mac, our goal is to give you a smooth and enjoyable shopping and browsing experience.

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Communication

• We aim to respond to all customer enquiries within [48 hours / 2 business days].

• You can reach us at [your email address].

• We will keep you updated about your order status, shipping, and any unexpected delays.

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Product Quality

• We work with trusted drop-shipping suppliers to provide high-quality branded items.

• If you receive a defective or incorrect product, please contact us and we will resolve the issue promptly.

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Complaints

• If you’re unhappy with our service, please email us at mac@travellingmac.travel

• We will investigate and aim to resolve complaints within 5 business days.

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Respect & Transparency

• We will always treat customers with respect and fairness.

• We commit to transparent policies on pricing, shipping, returns, and refunds (see our separate policies)

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